Privacy notice
We respect your privacy. This notice explains how we handle information you share when requesting an experience and contacting support.
What information we collect
- Contact details such as your name, email address, and phone number.
- Trip request details such as preferred date and traveler count.
- Message content you include (including accessibility notes if you choose to provide them).
- Device and browser information may be collected as standard web logs.
How we use it
- To respond to your request and confirm next steps.
- To provide customer support related to timing, logistics, and included details.
- To send updates only when you opt in to email notifications.
- To improve our service by understanding form submissions and general site usage.
Your choices
- You can choose what to share in your message.
- You can opt out of email notifications by following instructions in the messages you receive.
- For access or questions about your information, contact support.
Security and retention
- We use reasonable safeguards to protect information from unauthorized access.
- We keep request records only as long as needed to fulfill your request and support you.
Questions?
If you have questions about privacy or need help with a request you already submitted, contact support.